Register or log in to join the discussion!
Ars Staff-May 2, 2011 1:30 AM UTC
Popular songs continue to emerge. Just as Microsoft finally started rolling out the copy-and-paste update codenamed NoDo for Windows Phone 7, the company seems to stumble once again. It seems that Microsoft has stopped providing updates to certain Samsung phones. This is not the first time.
These claims were made in the comments of an article on Microsoft's official Windows Phone blog. Users of Samsung Omnia 7 complain that their phones have not been updated. Microsoft subsequently confirmed that it had stopped providing updates to Omnia 7. Samsung Focus has similar allegations, and company representatives said they will investigate this issue.
In addition to highlighting the continuing technical difficulties faced by this fledgling operating system, the new delayed news is more proof of the company's continued communication failure. Issues with Omnia 7 were first discovered in early April, but official sources said that no updates will be provided until last Thursday. Although the company publishes blog posts about updates every week and creates web pages to tell users when updates are available, there is still a confirmation delay. Neither these weekly blog posts nor the update page contains information about Omnia 7, and the page continues to claim that the phone in question is eligible for the update.
Currently, there is no news about what the problem is, when it will be resolved, or what it means for existing mobile phone users who have already upgraded. At the MIX11 conference last month, Joe Belfiore, the corporate vice president of the Windows Phone project, did apologize for the update issue, and did not name or provide any specific information, explaining why there were some earlier failed update issues. The configuration that comes with some phones is only for development and testing, and the update program does not handle this configuration properly.
In view of the difficulty of updating Samsung phones again, it is easy for people to point the finger at the manufacturer. The company regularly changes the firmware of offline phones, so it must have damaged something. Some people speculate that a little revision of Focus is the reason for the delay in its update, and claims that the hardware version 1.3 is being updated, while version 1.4 is not. However, Samsung is not a company that authorizes updates, and Samsung is not a company that provides updates. The burden falls on Microsoft, so it is Microsoft's responsibility to ensure that any interruptions and changes to the update process are clearly communicated.
By notifying users immediately after the update delay occurs and providing them with high-level explanations similar to those provided by Joe Belfiore, the proactive position of end users ahead of operators and manufacturers will greatly increase the awareness of the platform. The problem is unfortunate Yes, but they are understandable, especially on operating systems that are still very new. However, keeping customers in the dark is inexcusable.
You must log in or create an account to post a comment.
Join the Ars Orbital Transmission mailing list and send updates to your inbox every week.
CNMN Collection WIRED Media Group © 2021 Condé Nast. all rights reserved. Using and/or registering any part of this website constitutes acceptance of our user agreement (updated on 1/1/20) and privacy policy and cookie statement (updated on 1/1/20) and Ars Technica appendix (effective on 8/21/) 2018). Ars may receive sales compensation through links on this website. Read our affiliate link policy. Your California Privacy Rights | Do not sell my personal information. Without the prior written permission of Condé Nast, you may not copy, distribute, transmit, cache or otherwise use the information on this website. Ad selection